Frequently Asked Questions

We craft bespoke jewellery in Hatton Garden using ethically sourced natural and lab-grown diamonds with expert craftsmanship.

Visit us at 4th Floor, Suite 47, 88–90 Hatton Garden, London EC1N 8PN, in London's famous jewellery district.

Monday–Thursday: 10:30am–5:30pm, Friday: Closed, Saturday: 11:00am–5:30pm, Sunday: 11:30am–3:00pm.

We offer engagement rings, wedding bands, eternity rings, fine jewellery and bespoke diamond jewellery.

Yes. We offer certified natural and lab-grown diamonds in a wide range of shapes, sizes and budgets.

Yes. Create a bespoke ring by choosing your diamond, setting, metal and finishing details.

Yes. Select your preferred shape, carat, cut, colour and clarity with expert guidance.

Yes. Personal engraving is available on selected rings to make your jewellery even more meaningful.

Production times vary by design. We'll confirm an estimated completion date when your order is placed.

Yes. We can remodel selected jewellery into a new bespoke design while preserving sentimental value.

Yes. All our diamonds are responsibly sourced and carefully selected for quality and authenticity.

Natural diamonds form underground. Lab-grown diamonds are created in a laboratory with the same physical properties.

Yes. Our diamonds come with recognised certification detailing cut, colour, clarity and carat weight where applicable.

Choose from platinum, white gold, yellow gold and rose gold for most jewellery designs.

Visit our showroom or contact our team for professional ring sizing guidance before ordering.

Yes. You can choose your preferred diamond shape, carat weight, setting and precious metal to create a personalised ring.

Yes. Lab grown diamond engagement rings display the same fire, brilliance and sparkle as natural diamond rings.

Order securely online or contact our team for bespoke jewellery and personalised assistance.

In-stock items are usually dispatched within 1–3 business days. Bespoke orders require additional production time.

Yes. We offer fully insured worldwide shipping with tracking. Customs duties may apply outside the UK.

Eligible items can be returned within 15 days. Bespoke, engraved and resized jewellery cannot be returned.

Approved refunds are processed within 15 days after your returned item has been inspected.

Appointments are recommended for bespoke consultations, but walk-ins are welcome during opening hours.

Yes. Every order is fully insured in transit and requires a signature upon delivery.

Yes. We offer complimentary ring resizing on eligible rings. Contact us for full details.

Yes. We offer professional repairs, cleaning and aftercare to keep your jewellery looking its best.

Email us, use our contact page or visit our Hatton Garden showroom during business hours.