Shipping Policy

At JCO Diamonds, we ensure that every order is handled with the utmost care and delivered safely and securely. Please review our shipping policy below to understand how and when your order will be delivered.

Order Processing

  • All orders are carefully prepared and inspected before dispatch.
  • In-stock items are typically processed within 1–3 business days.
  • Made-to-order or customised jewellery may require additional processing time, which will be communicated at the time of purchase.

Shipping Methods & Security

  • All shipments are fully insured for the value of the item until delivered.
  • Orders are shipped via trusted, secure courier services such as FedEx, UPS, DHL, or Registered Insured Mail.
  • For security reasons, packages are shipped in plain, unbranded packaging with no indication of jewellery contents.

Domestic & International Shipping

We offer both domestic and international shipping.

  • Delivery times vary depending on destination and courier service.
  • International shipments may be subject to customs clearance procedures, which can affect delivery timelines.

Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout.
  • Any applicable duties, taxes, or customs fees are the responsibility of the recipient unless otherwise stated.

High-Value Orders

  • Orders valued above $25,000 may require special shipping arrangements.
  • Our customer service team will contact you directly with additional instructions to ensure secure delivery.

Delivery & Signature Requirement

  • A signature is required upon delivery for all orders to ensure safe receipt.
  • We recommend shipping to a secure address where someone is available to receive the package.

Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with tracking details.
  • Tracking allows you to monitor your shipment until it reaches its destination.

Shipping Delays

While we strive to meet estimated delivery timelines, delays may occasionally occur due to weather, customs, or courier-related issues. JCO Diamonds is not responsible for delays beyond our control.

Lost or Damaged Shipments

  • All shipments are insured while in transit.
  • In the rare event of loss or damage, please contact us immediately so we can assist with the claims process.

Address Accuracy

  • Please ensure all shipping details are correct at the time of checkout.
  • JCO Diamonds is not responsible for delays or losses resulting from incorrect or incomplete addresses provided by the customer.

Need Assistance?

If you have any questions regarding shipping, delivery timelines, or special arrangements, our team is here to help.

Email: info@jcodiamonds.com

 Phone: +44 20 7242 5965